We have a 30-day return policy from the date of shipment.

To attend a return, the merchandise must be in the same condition in which it was delivered. It must be in its original condition, same packaging, keep the instructions, documentation, accessories (in their original condition too) and must be unused.

The receipt of purchase must be attached to all returns.

All returns must be received within 10 days from the acceptance of the return.

Return Shipping Costs

The Fitness Machine USA default policy is that customers will be responsible for all return shipping charges or re-consignment fees caused by customer error, unless otherwise stated on the product page. The customer is also responsible for any damage or loss during shipment.

Due to increasing freight shipping costs, any outright returns will incur a 25% cancellation fee + return shipping costs.

All of our products have guaranteed warranty policies. This means that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end.

Warranty

Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that does not qualify as a warranty claim.

Exchanges

If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes. 

Refund Processing Time

Once we process the refund, you should expect to receive your funds in 3-5 business days.

Contact Us

If the merchandise meets the above guidelines, please contact our Customer Service Team to begin the return process at Support@FitnessMachineUSA.com